All of our dry goods, with the exception of light bulbs, heat tape, and rack/cage systems, come with a 30-day money-back/replacement guarantee for light bulbs, and heat tape 10-day. . If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

All shortages or damages must be reported within 72 hours of delivery

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Items Arrived Damaged

Please notify us immediately. Great care is taken to ensure that your item arrives intact, however mishaps during transit can sometimes result in breakage. Tranquility Memorials is not responsible for breakage from use or mishandling after your shipment has arrived. If you receive broken items, please provide photos of the damage via email within 48 hours after delivery. We will replace or refund any items that we determine to be broken during transit via the shipper to you.

Incorrect Quantity

If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.

Wrong Items Shipped

We will assist you with this as soon as possible. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you have decided to keep what you have. We will ship a replacement for the wrongly shipped items, or process a refund.

——————– Returning Items ——————–

We work very hard and try everything we can to make sure you are satisfied with your shopping experience at We hope you keep coming back and tell all your pet-loving friends about us!

If for some reason we have let you down or things did not go as planned, we’re more than happy to help get things squared away and set you up with a return for your item(s) or order. There are a few restrictions on returns though, as follows:
No returns on products under $10; unfortunately, we cannot accept returns under $10 unless you’d like to ship the item back to us with a shipping carrier of your choice at your expense.
No returns on opened products (please make your purchase selections carefully!). This includes opened cases of canned food – we cannot take back less than a full case.
No returns on any r/x products; unfortunately we are unable to accept returns or issue refunds for any medications or prescription foods per pharmaceutical regulations.
In order to initiate a return, please email us at
Please note: We are only able to accept returns for an order within 30 days of your order’s ship date. We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame. Any refused package will be subject to the aforementioned return shipping fee tier


Before attempting to file a charge-back, you are encouraged to contact us so that we can assist you with any problems that you are having with your order. Please note that we respond vigorously to any charge-back claims, and charge-backs that are found in our favor (nearly all)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: please contact us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.